We want you to be completely satisfied with your AELIESA purchase!
If you change your mind for any reason, we have a 15-day return policy, which means you have 15 days after receiving your item to request a return. We offer refunds, exchanges and store credits subject to the following conditions:
To be eligible for a return, your item must be in the same condition that you received it, unused, unaltered, unwashed, with their tags attached and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org
ELIGIBLE ITEMS FOR A FULL REFUND
Full-priced items or items purchased with and only with our ''10% OFF on the First Order Offer'' are eligible for a full refund;
ELIGIBLE ITEMS FOR STORE CREDIT OR EXCHANGE
- Sales items or items purchased during a flash sale/promotional event are only eligible for a store credit or exchange;
- Item/s marked as "final sale - no returns or exchanges" cannot be returned. If merchandise is returned despite this policy, items will be sent back to you at an additional charge;
- Orders placed with a promo/discount code (excluding our Welcome 10% Offer) are only eligible for a store credit or exchange;
- Gift Cards cannot be returned;
We suggest all items are tried on as soon as they are received to ensure you are able to return items within the return’s timeframe.
Original shipping charges are non-refundable and the return shipping charges (except for the damaged/faulty or incorrect items) will be responsibility of the customer. aeliesa.com takes no responsibility for missing incoming deliveries of a return. We encourage you to return your item/s via registered or traceable postal services as return parcels remain the responsibility of the customer until received by aeliesa.com
PROCESSING TIME FOR RETURN/REFUND
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow 3-5 business days processing time from the receipt of your item. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
FAULTY INCORRECT OR DAMAGED ITEMS
We sincerely apologise for any inconvenience. Please contact our Customer Care email@example.com with your order number and images of the product to arrange a refund or exchange.
NEED HELP? Contact us at firstname.lastname@example.org